Goalito is made by Robertson Software LLC, a very small company. A real person reads everything that comes in. Here is how to reach us and what to send.
Jump to: report a problem in the app · email us · what to include · account, billing, and privacy · policies.
Report a problem in the app
This is the best route if you can sign in, because it attaches the report to your account and lets us reply in the same place.
- Open Help, then Issues, and add one. You pick a category: Bug report, Feature request, Question, or Other.
- Your issues stay on that screen with their status, and you can add comments to the thread as things develop.
- Help, then Vote, shows the work already on our list. Voting tells us what to build next.
Goalito runs in any browser at goalito.robertsonsoftware.com, so you can do all of this without the mobile app installed.
Email us
Write to [email protected]. Use email when you cannot sign in, when the question is about billing or your account, or when you would rather not use the app.
We answer as quickly as we can. Privacy requests and account-deletion requests are answered within the timeframes privacy law requires, as our Privacy Policy says.
Please never send us your password. We will never ask you for it.
What to include in a report
The more of this you can give us, the faster we can fix it. Send what you have and do not worry about the rest.
- What you were trying to do, and which screen you were on.
- What you expected to happen.
- What happened instead, including any message you saw, word for word.
- Roughly when it happened, with your time zone.
- Whether you were in the mobile app or a web browser, and on what device.
- The email address on your account, if you are writing from another one.
- A screenshot, if the problem is something you can see.
Account, billing, and privacy
- Forgotten password. Use the reset link on the sign-in screen. It emails you a link to set a new one.
- A copy of your data. In the app, go to Settings, then Privacy and data, then Export your data. You get one JSON file with everything in your account.
- Deleting your account. See how to delete your account, which covers both the in-app route and the email route, and says exactly what is deleted and what is kept.
- Refunds and cancellations. See our Refund Policy. Purchases are handled by Paddle as merchant of record, so your receipt comes from them.
- Plans and prices. See pricing.
- Privacy requests, such as access, correction, or the analytics opt-out. The opt-out is a switch in Settings, under Privacy and data. For anything else, email us.
Policies
Privacy Policy · Terms of Service · End User License Agreement · Refund Policy
Robertson Software LLC · [email protected]