Goalito

You can delete your Goalito account and the data in it at any time, and you do it yourself. It works in any web browser, so nothing needs to be installed and you never have to wait on us.

Jump to: delete your account · what happens next · what is deleted · what is kept, and for how long · export your data first.

Delete your account

This works in any web browser, so you do not need the mobile app installed and you do not need to reinstall it if you have already removed it.

• Sign in at goalito.robertsonsoftware.com, or open the Goalito app.
• Go to Settings, then the Danger zone section at the bottom, and choose Delete account.
• Type the email address on the account and your password to confirm.

Deletion is scheduled as soon as you confirm. It stays available even if your free trial or subscription has ended.

If you have forgotten your password, use the reset link on the sign-in screen and set a new one first.

If you cannot sign in at all, for example because you no longer have access to that email address, write to [email protected] from any address, tell us which Goalito account you mean and that you want it deleted, and we will confirm you are the account holder before acting. Never send us your password. We respond within the timeframes privacy law requires, as our Privacy Policy says.

What happens next

Deleting is a two-step process, so a mistake or a stolen phone cannot wipe years of your work in one tap.

• Straight away. The account is closed and you are signed out. Nobody can use it while it is in this state.
• For the next 30 days. You can change your mind. Sign in again with the same email and password and the screen offers to restore the account, with everything still in it.
• After 30 days. The erasure runs. It is permanent and cannot be undone, by you or by us.

Restoring one of our own backups does not bring a deleted account back. The deletion is recorded and re-applied automatically when a backup is restored.

What is deleted

All of this is permanently deleted when the erasure runs:

• Everything you recorded in Goalito: goals, tasks and recurring tasks, metrics and their readings, habits and habit stamps, tallies and marks, reflections, quarter targets, the people you track and their closeness ratings, checklists and captured lists, your daily hardest task and task ordering, weekly pins, your willpower log, focus sessions, and your energy log.
• Your account itself: your user record, your name, email and settings, your sign-in sessions and any password-reset links, your push notification registrations, your role and access grants, and your entitlements.
• Files you uploaded: both the file records and the stored bytes.
• Anything you wrote to us in the app: issues you reported, feature requests you wrote, your votes, and your comments.

Robertson Software runs one account across its apps, so deleting removes the whole account, not only the Goalito part of it.

What is kept, and for how long

We will not claim that every trace disappears, because that would not be true. Here is what survives and why.

• Usage analytics events are kept, with the link to you removed. These rows record things like signed up, onboarded, and which features were used, never the titles or contents of what you wrote. On deletion the user reference on each row is set to empty, so the counts stay whole and the rows no longer point at a person. The same applies to our API and interface logs, daily usage totals, and any product rating you gave.
• The billing account row survives with its name removed. It is the anchor that transaction and tax history hangs from, so it cannot be deleted, but it carries no name after erasure.
• Payment and tax records are kept for as long as the law requires. Purchases are handled by Paddle as merchant of record; we hold no raw card numbers.
• Security audit records and backup records are kept. These note that an administrative action happened, not what you wrote, and their reference to your user record is emptied along with everything else.
• Copies in backups and in our internal change history age out on a roughly 30-day cycle. That history is append-only, so we add a deletion record rather than rewriting the past, and the old segments are dropped as they fall out of the backup window: about 30 days after the erasure runs.

The full picture is in our Privacy Policy.

Export your data first

If you want to keep a copy, export before you delete. In the app, go to Settings, then Privacy and data, then Export your data. You get one JSON file with your goals, tasks, habits, metrics, reflections, people, and history.

Still stuck

Our support page covers everything else, or email [email protected] and we will help.